FAQ & Support

Find quick answers about the ring, app and orders. If anything remains unclear, contact support directly by email.

Contact us

Response time: within 1–2 business days (Mon–Fri, CET)

Make sure your ring is charged and within 1 meter of your phone.
Turn Bluetooth off in your phone’s system settings, wait about ten seconds and turn it back on. Then reopen the Omniq app.
If the ring isn't detected, place it on the charger for 10 seconds to reset it.
Still stuck? Email us with your ring's serial number (printed inside the band).

Omniq Endurance is water resistant to 5 ATM – equivalent to a 50-meter water-resistance rating – and suitable for swimming in a pool or the ocean. Handwashing, rain, and everyday splashes are fine too. Do not use it for scuba diving, water skiing, or high-pressure water. Rinse it with fresh water after chlorine or salt water, then dry the ring and your finger thoroughly.
Battery life is about 5 to 7 days depending on ring size. A full charge with the included magnetic charging case usually takes less than two hours.
Damaged or defective ring? Email support with photos and your order number. New goods are covered by statutory defect rights; the standard limitation period is two years from delivery.
Sizing help: omniq-health.de/sizing.

The Sizing Kit contains 9 test sizes from 6 to 14. Wear your preferred size for at least 24 hours because your fingers naturally change throughout the day.
After successful Sizing Kit payment, we’ll email you a personal €9.99 voucher code. Redeem it once when buying the ring using the same email address.
Check an order at omniq-health.de/orders using the order number and the email address used for the purchase.
See the withdrawal policy and Terms for return and withdrawal information, or email support if you need help.

Manage your subscription at omniq-health.de/account.
Cancel anytime in the app: Profile → Membership → Cancel.
Withdrawal: for goods, the 14-day period generally begins upon receipt; for Omniq Premium, it begins when the contract is concluded. See the withdrawal policy for details.
Payment issues: check the card used for the subscription, then email support.