Support
Need help with your Omniq ring or app? We're here for you.
Contact us
Email: support@omniq-health.de
Response time: within 1–2 business days (Mon–Fri, CET)
Frequently asked
Ring pairing
- Make sure your ring is charged and within 1 meter of your phone.
- Enable Bluetooth in your phone's system settings.
- If the ring isn't detected, place it on the charger for 10 seconds to reset it.
- Still stuck? Email us with your ring's serial number (printed inside the band).
Subscription & billing
- Manage your subscription at omniq-health.de/account.
- Cancel anytime in the app: Profile → Membership → Cancel.
- Withdrawal: for goods, the 14-day period generally begins upon receipt; for Omniq Premium, it begins when the contract is concluded. See the withdrawal policy for details.
- Payment issues: check the card used for the subscription, then email support.
Your data
- Export or delete your data in the app: Profile → Privacy → Request my data.
- We respond to GDPR requests within 30 days.
- See our Privacy Policy at omniq-health.de/datenschutz.
Ring hardware
- New goods are covered by statutory defect rights; the standard limitation period is two years from delivery.
- Damaged or defective ring? Email support with photos and your order number.
- Sizing help: omniq-health.de/sizing.