Terms and Conditions
§ 1 Scope
These Terms and Conditions apply to all contracts for the purchase of goods and to contracts for Omniq Premium entered into between Omniq UG (haftungsbeschränkt), Fillibachstraße 35, 79104 Freiburg im Breisgau (the "Provider") and the customer (the "Customer") through omniq-health.de or within the Omniq app.
The version of these Terms and Conditions in effect when the order is placed applies. Deviating terms of the Customer are not accepted unless the Provider expressly agrees to their application in writing.
§ 2 Formation of the contract
The presentation of products in the online shop does not constitute a legally binding offer but an invitation to place an order.
By submitting the order using the button labelled "Order and pay", the Customer makes a binding offer to purchase the goods in the shopping cart. The contract is formed when the Provider accepts the order by sending an order confirmation by email.
For Omniq Premium, the Customer makes a binding offer to enter into the selected subscription by selecting the button labelled "Subscribe and pay". The contract is formed when the Provider activates Premium access or confirms the subscription by email, whichever occurs first.
§ 3 Prices and payment
All stated prices are final prices and include statutory value-added tax. Shipping costs are shown separately and communicated to the Customer before the order is completed. For the Sizing Kit, shipping within Germany is included in the price of €9.99. A one-time shipping charge of €5.99 applies to a ring order within Germany.
A total of 30 price slots at €129.00 per ring are available for the Founder promotion shown on the product page. A successfully paid ring purchase permanently uses the associated price slot, regardless of whether a discount code was also applied. Refunds, withdrawals, or returns do not replenish the original allocation of 30 Founder price slots. A successfully paid Sizing Kit may reserve an available Founder price slot for 30 days from receipt of payment. If no ring purchase is completed within this period, only the price reservation expires and the slot becomes available again. The Sizing Kit credit remains unaffected. Once all Founder price slots have been allocated, the regular ring price is €149.00.
The Sizing Kit and ring are purchased in separate orders. Each order can contain exactly one hardware unit, either one ring or one Sizing Kit.
The €9.99 price of a paid Sizing Kit is credited once against the merchandise price of a later ring purchase when the personal Sizing code and the same email address are used. The credit does not expire when a 30-day Founder price reservation expires. Any additional valid discount code is first applied to the ring's merchandise price; the Sizing Kit credit is then deducted. Discount codes and Sizing Kit credits reduce only the merchandise price of the ring and do not reduce shipping costs. The server-calculated order summary displayed immediately before the order is submitted is authoritative.
Payment is processed by Stripe. Credit or debit card, PayPal, and Klarna are available in the goods checkout to the extent Stripe offers the relevant method for the specific transaction. For Omniq Premium, the credit and debit cards shown in the subscription dialog are accepted.
§ 4 Delivery
Delivery is made to the shipping address supplied by the Customer. The estimated delivery time is shown on the product page and in the order confirmation.
If the ordered goods are unavailable, the Provider reserves the right not to deliver them. In that event, the Customer will be informed without undue delay and any payments already made will be refunded.
§ 5 Retention of title
The goods remain the property of the Provider until payment has been made in full.
§ 6 Statutory warranty rights
Statutory warranty rights apply. The warranty period for new goods is two years from receipt of the goods.
§ 7 Liability
The Provider has unlimited liability for intent and gross negligence. In cases of ordinary negligence, the Provider is liable only for a breach of material contractual obligations (cardinal obligations), and such liability is limited to the foreseeable loss typical of the contract.
The limitations of liability above do not apply to damage arising from injury to life, body, or health.
§ 8 Health information - not a medical device
The Omniq Ring and its companion app are a consumer wellness product and expressly not a medical device within the meaning of the Medical Device Regulation (MDR, Regulation (EU) 2017/745). All measurements (heart rate, HRV, oxygen saturation, skin temperature, and sleep stages), derived scores, and recommendations, including AI Coach recommendations, are provided solely for general information and guidance as part of a health-conscious lifestyle.
The content is not a substitute for medical advice, diagnosis, or treatment. If you have health concerns, unusual measurements, or questions about whether a particular activity is suitable for you, consult a qualified medical professional. Do not rely on the app in an emergency. In Germany, call 112 in an emergency.
An Omniq account, the app, and Omniq Premium may be used from the age of 16. Before minors begin a free trial that converts into a paid, automatically renewing Premium subscription, or make any other paid contractual change, they require the consent of their legal representative. Statutory rules governing the validity of contracts entered into by persons with limited legal capacity remain unaffected.
People with a diagnosed cardiovascular condition or another medical contraindication, pregnant people, people with implanted electronic devices such as pacemakers, and people with chronic conditions should discuss use with their doctor in advance.
§ 9 Data protection
Information about the processing of personal data is available in our Privacy Policy.
§ 10 Omniq Premium subscription
Omniq Premium is an ongoing digital subscription that unlocks advanced Omniq app features, including the AI Coach, Journal, weekly summaries, all AI text in the dashboard, and Health Monitor.
The Customer can choose a monthly or annual subscription at the price displayed immediately before the contract is entered into. No plan is preselected in checkout. The monthly plan starts immediately, is billed monthly, and continues indefinitely until cancelled with effect at the end of the current monthly period.
If an account that has never previously held an Omniq Premium subscription selects the annual plan for the first time, a one-time free 30-day trial applies. Cancelling during that period prevents the first charge; Premium ends with the trial and the account returns to Basic. If it is not cancelled, the displayed annual price is charged and a fixed paid initial term of twelve months begins. Any previous monthly or annual subscription makes the account ineligible for another trial.
After those twelve paid months, the annual plan does not renew for another fixed year. The same subscription instead continues indefinitely at the monthly price displayed and accepted in checkout, currently €7.99 per month. From that point it can be cancelled at any time with no more than one month's notice. A cancellation made during the fixed annual term takes effect at its end and prevents the monthly continuation.
An active monthly plan can be changed to an annual plan by express selection. The new twelve-month initial term starts immediately and no further trial is granted. The binding amount and any prorated credit for the already-paid month are displayed and expressly confirmed before the change.
The subscription can be cancelled at any time in the app under "Profile → Membership", at omniq-health.de/account/billing, or through the permanently available Cancel contracts here function. Cancellation takes effect at the end of the current billing period. Premium remains fully available until then, after which the account is downgraded to the free Basic plan.
Price changes are communicated to the Customer by email at least 30 days before they take effect. The Customer may object before the new price takes effect; following an objection, the subscription ends at the end of the current billing period.
§ 11 Payment processing and stored payment method
To activate a subscription, the Customer registers a valid credit or debit card. Payment processing and storage of payment data are carried out exclusively by our PCI DSS-certified processor, Stripe Payments Europe Ltd. (Ireland). The Provider has no access to complete card details; only an encrypted token used for future charges is stored.
If a recurring charge fails, for example because the card has expired or has insufficient funds, additional charge attempts are made over a period of several days. The Customer is informed by email and asked to update the payment method. If all attempts fail, the subscription is ended and the account is downgraded to the free Basic plan.
Invoices are available to the Customer as downloadable PDF files in "Account → Subscription & Invoices".
§ 12 Final provisions
The law of the Federal Republic of Germany applies, excluding the UN Convention on Contracts for the International Sale of Goods. For consumers, this choice of law applies only to the extent that it does not deprive them of the protection granted by mandatory provisions of the law of the country in which they have their habitual residence.
If any provision of these Terms and Conditions is invalid, the validity of the remaining provisions remains unaffected.
Last updated: July 15, 2026
Instructions on Withdrawal
Right of withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason.
For goods such as the Omniq Ring or Sizing Kit, the withdrawal period is fourteen days from the day on which you, or a third party named by you who is not the carrier, acquired possession of the goods. For Omniq Premium as a digital subscription, the withdrawal period is fourteen days from the day the contract is entered into.
To exercise your right of withdrawal, you must inform us at:
Omniq UG (haftungsbeschränkt)
Fillibachstraße 35
79104 Freiburg im Breisgau
Email: support@omniq-health.de
You must provide an unequivocal statement, for example a letter sent by post or an email, communicating your decision to withdraw from this contract. You may use the model withdrawal form below, but it is not mandatory.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
You can also use the permanently available electronic withdrawal function. After submitting it, you will promptly receive an electronic acknowledgement of receipt containing the date, time, and reference.
Effects of withdrawal
If you withdraw from this contract, we will reimburse all payments received from you, including delivery costs, except for any supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us. We will make the reimbursement without undue delay and no later than fourteen days from the day on which we receive notice of your withdrawal from this contract. We will use the same means of payment that you used for the original transaction unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.
We may withhold reimbursement until we have received the goods back or until you have supplied evidence of having sent back the goods, whichever occurs first.
You must send back or hand over the goods to us without undue delay and in any event no later than fourteen days from the day on which you communicate your withdrawal from this contract. The deadline is met if you send back the goods before the fourteen-day period has expired.
You bear the direct cost of returning the goods. These return provisions apply only where the withdrawal concerns goods.
You are liable only for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.
Performance before the withdrawal period expires and compensation
Omniq Premium is provided as an ongoing digital service within the Omniq app. At your express request, we begin performance before the fourteen-day withdrawal period has expired. For a paid service, the right of withdrawal does not expire merely because performance has begun. It expires only after full performance and subject to the additional statutory requirements of Section 356(5) BGB.
If you withdraw after expressly requesting early performance, reasonable compensation for the services supplied up to the time of withdrawal may be payable where the statutory conditions are met. If an individual, separable Premium service is legally classified as digital content not supplied on a tangible medium, early expiry occurs only if the separate requirements of Section 356(6) BGB are met, including express consent, acknowledgement of the loss of the right, and contract confirmation. Automatic renewal does not remove your right to cancel the subscription at the end of the current billing period.
Model withdrawal form
(Complete and return this form only if you wish to withdraw from the contract.)
To:
Omniq UG (haftungsbeschränkt)
Fillibachstraße 35
79104 Freiburg im Breisgau
Email: support@omniq-health.de
I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*) / for the provision of the following service (*)
Ordered on (*) / received on (*)
Name of consumer(s)
Address of consumer(s)
Signature of consumer(s) (only if this form is submitted on paper)
Date
(*) Delete as appropriate.